Man-Ning Lin (Nini)
RCA Service Design Master Program has taught me a lot in different aspects. I've learned how to identify human needs through using different research tools and also how to approach questions and interviews with a bit more empathy. I believe Service Design holds great power in creating an impact on the society that we live in.
For my RCA Service Design final project, I worked with Debby and Swathi on designing a service that will ensure circularity in the EV industry while resolving conflicts between its different sustainability targets.
You can connect with me on Linkedin for more discussions
Introducing QuickFacts
Insight: A knowledge gap –
After conducting our research and co-design workshops, we concluded the following three insights. There is an immense amount of workload on the probation practitioner resulting in cases of burnout. There is a lack of trust and communication between PP and PoP. The change of the probation practitioner disables a strong connection with the person on probation, and the handover process contains a severe knowledge gap.
QUICKFACTS: A collection of guides for people on probation –
QuickFacts is a collection of guides that compile information based on the most common needs and inquiries of the people on probation before, during, and after their journey. It aims in navigating the people on probation in order to comprehend their needs and showing them the steps they must take.”
It adds value by providing easy-to-understand content, conveying information directing for the source, which builds trust, regular updating new information of what is in demand that season and Giving reassuran
What's inside QuickFacts
OVERVIEW
QuickFacts is a collection of guides that compile information based on the most common needs and inquiries of the people on probation before, during, and after their journey. It aids in navigating the people on probation to comprehend their needs and the actions/steps they must take.
Information gap, Communication, Recall, Knowledge
COLLABORATION
Catch 22, cooperated with the UK Ministry of Justice, is to build a service for an alternative to the recall system for those who are recalled and pose no threat to society or themselves.
In this project, our team delivered an intervention to the pilot programme that is being implemented in Jan 2022.
This project is part of theSocial Impact Challenge Lab