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Service Design (MA)

Stefanie Yanting SHEN

Stefanie Yanting SHEN is professional in UCD product/service design and development integrated with computer science and AI background. She has extensive industrial experience in both UX/UI system R&D and project management for 5 years, her efforts are aimed at bringing more Personalised, Platformised and Intelligent services to the user's lifestyle. As a creative and skillful worker in the projects of blockchain, AI+ (for healthcare, education & zero-carben) and smart bionics (i.e., Robotic prosthesis & Brain-computer interface), she cooperated with people from different backgrounds, focusing on 1) problem definition; 2) potential solutions; 3) value and cost trade-off; 4) story-telling and visualisation.


Research/career interests: Artificial intelligence, Robotics, Blockchain and Metaverse.

Degree Details

School of DesignService Design (MA)

Show Location: Kensington campus: Darwin Building, Lower ground floor

Stefanie Yanting SHEN-statement

Healthcare and technology go hand-in-hand. But the question on many people's minds is where are they going?


Digital health trends like digital platform, IoT devices, and virtual reality surgical training continue to attract massive investment, helping the industry improve health equity worldwide. Put simply, health equity is all about making healthcare more accessible and affordable for everyone — and digital health trends are the driving forces behind health equity.


With an interest in the healthcare industry, we are actively exploring and discovering the current state of cardiovascular disease in the UK: in England today, 5.9m people live with CVD, at least 435,000 of those have heart failure.


The direct and indirect costs of CVD to the NHS in England and the wider economy are significant: each year, England spends an estimated £7.4bn on CVD healthcare costs. The wider economic impact of these diseases is estimated at £15.8bn.


The burden of premature death due to CVD in England was 2,028 years of life lost per 100,000 population. We can do better. Together, we can act to reduce this burden.That is our biggest motivation to explore this industry.


Therefore, we are active in finding out what is happening to people with cardiovascular disease in the UK now, understanding their needs and trying to solve their problems.Through a variety of user research, we have tried to use technology and innovation to help our users with their needs.


Finally, by using wearable devices and platforms to design a service design for users with cardiovascular and cerebrovascular diseases that can encourage patients to actively manage their disease through family support, we hope that each user can be empowered to better their health with the help of this design.


There is still massive scope for improvement. But the healthcare industry is taking innovation seriously, focusing on creating a better future and greater health equity for everyone.

Before using Cardio Defender, what Mark's story is?
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How was Mark's life changed after using Cardio Defender?
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Cardio Defender is a user-oriented healthcare service to enable people with CVD to understand, navigate and execute their long-term healthcare programme on daily basis with family support.

What is TIMO platform looks like?
How Wilfred use the TIMO service?

TIMO, a human-centred data platform, connects drivers and communities across a dynamic network of 25,000 local UK chargers. We are shaping a smooth transition to EV and a zero-carbon future worldwide.

TIMO was created in partnership with PA Consulting, the UK’s pre-eminent technology and innovation consultant with a strong heritage of design excellence. Following the HM Department for Transport’s launch of the iconic new British charge point for electric vehicles designed by RCA and PA Consulting, we worked closely with their team. We carried out three months of design research to discover new insights that ultimately supported PA Consulting in its mission to empower zero-carbon transition within the UK by 2030.

AI for child education.
AI for child education.
London Design Festival 2021

Love Art is an art education based on AI artist-style transfer interventions to help nurseries and families to train children's art thinking and increase the interaction between parents/teachers and children. It is able to participate both online and offline.

Showed at London Design Festival 2021.

OPPO, PA Consulting