I am a Chinese service designer and strategist with a bachelors degree in Finance and Business Administration. Prior to joining the Service Design Program in RCA, I worked in AIESEC as a project manager and joined the management trainee program of Alibaba Group.
Beyond creating a smooth customer experience with deep empathy, service design for me is understanding how the business works from the root, bringing innovation into life with ethical and sustainable solutions, and essentially, making responsible social impact. Driven by my value of living diversely and striving for excellence, I think it is cool to be a global citizen and take positive responsibility for social issues.I recognize the value of transdisciplinary collaborations, and I enjoy contributing my expertise in human-centred research, business strategy, and project management. I am passionate about social enterprise in active ageing, health care and sustainable life.