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Service Design (MA)

Yusuke Kanda

"The Backflip", Living with AutismStory by Kendra Clulow, Animation by Magda Kreps
Service Overview

The inconsistent accessibility to support for individuals with Autism throughout their transition into adulthood means they are more likely to drop out and experience long-term mental health issues.

Our approach is to provide long-form personal relationships that are accessible throughout these gaps. Supporting the direction around intense interests whilst marking distance travel and milestones will create the impact of improved self-confidence and mental wellbeing. This will enable individuals to better make choices in their transitions, better integrate within society, and lead to increasing diversity and a better understanding of autism in society.

How might we support young autistic individuals develop the confidence to navigate the transitions into adulthood, to build connections with peers in a safe environment, and to aspire to live purposeful, impactful lives?

We archive this by offering “The School of New Ideas”, a personalised support service for young autistic individuals. It aims to equip individuals with the confidence to navigate the transitions into adulthood, build connections with peers, and aspire to live impactful lives in a diverse society. Our series of pathways centre around individuals' interests, whilst guiding them toward understanding themselves and setting future goals in a safe non-judgemental environment.

The pathways offer both interactive group work and individual mentoring sessions. Our Autism passport sits alongside the pathways, enabling individuals to track their progress and share valuable information with friends, family and employers.

Project Member: Joanne Chiu, Jonathan Hadlow, Yusuke Kanda

A custodial (prison) sentence is one of the most severe punishments for those who committed a crime in England and Wales. If a person received a sentence for a crime, he/she would have to get into custody at first, but not necessarily have to spend the whole time in custody. As for the latter half of the sentence period, the person could likely be in the community on ‘license’ conditions under supervision by probation officers. Once breaking these conditions, they will face the risk of being recalled and getting into custody again. However, the main reason to be recalled is non-compliance with licence conditions unrelated to the increased risk of reoffending.

Our collaborator organisation, Catch22 leads a pilot programme supported by the Ministry of Justice, which features tailored intervention by navigator mentors to individuals on probation in order to reduce the number of prison leavers returning to custody again. This service proposition aims to be implemented in the pilot programme.

For the research outcome, we found that social relationships are the key to keeping people on probation away from reoffending. However, they may meet some difficulties when re-building their social networks, which could be reflected in two ways, an internal perspective about their emotion awareness, and an external one about their communication skills.

Combined with the research, to solve the problems we framed, possible services should follow the cognitive and expressive processes of the human being. During this process of the pilot programme, trust-building between people on probation (POP) and navigator mentors from Catch22 is significant to help POP move from self-awareness to self-expression. In addition, trust-building should accompany the whole process.

How might we empower people on probation (POP) to express themselves to build positive relationships & engage more in the pilot?

“I am” is a packaged programme aligned with the pilot led by Catch22, which encourages POP to be aware of and express themselves for their stable emotion conditions and better relationships with others. It delivers a guidance leaflet for helping navigator mentors to build trust with the POP and facilitate the programme.

In the current journey, POP are always being told what they should do following the instructions from the probation officer. This programme could provide channels for POP to express their feelings and also their hope with the help of navigator mentors to get positive feedback and support from the probation system.

Project Member: Chin-Cheng Ou (Stanley), Kexin Xu, Yitong Liu, Yusuke Kanda

Persona
How might we...?
Service Proposition
How it works
How it works

London population has been increasing constantly in the latest years. This comes with positive aspects such as economic development, but some secondary effects join as well such as crowdedness that affects mental wellbeing of Londoners.

A BIG City crowded with lonely people. Almost 9 million people in London. And about 90% of Londoners experience loneliness. The government spends billions of pounds due to mental health issues. It is an emerging issue we should tackle.

How might we empower Londoners to make meaningful friendships and get benefit from local nature space in order to support their mental wellbeing?

“Coolture” is an inclusive experience maker platform that empowers Londoners to connect with people better through small group meetings in nature that will improve their long-term wellbeing. It matches people with similar interests and provides toolkits and recommendations for ice-breaker activities and artful noticing experiences of nature.

Project Member: Arif Yusop, Cristiana Stanciu, Fumito Kawai, Ruoyang Sun, Yusuke Kanda

Yusuke Kanda is a service and experience designer, very keen to design for positive social and cultural change. As a digital design expert, he worked on websites and digital services for various industries such as finance, real estate, telecommunications and manufacturing after achieving BA in sociology. At Royal College of Art, he has engaged with some service design projects, especially for social impact.

Show Location: Kensington campus: Darwin Building, Lower ground floor

Yusuke Kanda

For Yusuke, the purpose of studying Service Design at Royal College of Art is to seek practical approaches to design for positive social and cultural change. He is passionate about seeking design approaches for tackling many inequity and exclusion issues people face in today’s complex world.

His passion comes from his educational and professional backgrounds. When he studied sociology at university, he participated in the activities of an organisation for preserving and reactivating traditional houses in Kyoto, Japan. Through the experience, he wrote the graduation thesis about the citizens' community-building actions using art and design in a local area.

After graduation, he has been designing websites and digital services for various industries in Japan for years. The strength in his profession is to propose design plans clearly and logically. In addition, he prides himself on collaborating well with team members through visual thinking.

These experiences encourage him to multiply the power of design and social actions for a better future. After entering Royal College of Art, he has engaged with service design projects, especially in the social impact area. In the final project, he presents "The School of New Ideas", a personalised support service for young autistic individuals that equips them with the confidence to navigate the transitions into adulthood, build connections with peers, and aspire to live impactful lives in a more diverse society. Those practices during RCA represent his attitudes as a designer.